Last updated: October 6, 2026
We want purchases from Bad Banana Depot to arrive as expected. If something is wrong, email support@badbananadepot.com and include your order number.
30-Day Returns
Unless an item is marked final sale or otherwise excluded below, you may request a return within 30 days of delivery. Items must be unused, unopened where applicable, in the same condition in which they were received, and returned with original packaging, accessories, and documentation.
Damaged, Defective, or Incorrect Items
Please contact us within 7 days of delivery if an item arrives damaged, defective, or incorrect. We may ask for photos or other information so we can resolve the issue. If the issue is our error, we will cover approved return shipping or provide another reasonable resolution.
Return Shipping
For standard discretionary returns, the customer is responsible for return shipping unless we state otherwise. Original shipping charges are not refundable unless required by law or the return is due to our error.
Non-Returnable Items
Certain products may not be returnable for safety, hygiene, customization, perishability, or other product-specific reasons. Final-sale items, gift cards, and items clearly identified as non-returnable are not eligible for return except where required by law.
Refunds
Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5–10 business days after approval for the refund to appear, depending on your financial institution.